Before the course
- Ensure you have a reliable internet connection.
- Use as quiet a workspace as possible considering the background behind you, and where you can speak freely, confidentiality, and you will not be disturbed or distracted.
- Make sure that your phone is turned off.
- To ensure as good an interface as possible, avoid having other programs open to reduce lag/buffering of sound and video.
- Ensure you are logged in and ready to go prior to the scheduled start time and keep to the trainer’s schedule throughout.
- Do not worry about the mechanics and the timings of the day: join the meeting promptly and everything will be explained by your trainer.
Housekeeping for the day / During the Course
- The trainer will set out how the session will be managed at the start of the session, including covering how you can interact with them and other delegates throughout the session.
- If you ‘drop out’ at any time: don’t panic just re-join as soon as you can.
- Please mute yourself when you are listening to a trainer, unless asked to do otherwise.
- Throughout the training please ensure you listen respectfully, pay attention to other attendees and allow other people focused to have their say.
- Like the face-to-face training, these sessions are designed to be a safe place, as such please respect other attendees, challenging statements rather than people.
- If you must get up to answer the door, deal with an upset child, or use the facilities, please ensure you’re muted, before getting up.
- As with face to face training we are aware that sometimes a crisis may emerge within the day which requires your attention but please be advised that if you leave the course then you will not receive a certificate and you will need to repeat the training. Cancellation or no-show fees may apply.
- If you want to ask a question, follow the directions given by your trainer.
The course will operate with the following group agreement
- Respect diversity
- Respect each other and any individual or professional difference
- Share experience and learning
- Engage with active listening
- Don’t speak over each other or engage in separate discussions
- Keep any personal information shared confidential unless to do so would be detrimental to any child